Refund policy

Terrario Return & Refund Policy

At Terrario, each plant and product is carefully handpicked, packed, and shipped with love to ensure it reaches you in perfect condition.
Since our products are live plants and delicate botanical items, we do not accept returns or issue refunds once an order has been placed and shipped.

🌿 No Returns or Refunds

• Due to the perishable and fragile nature of our products, we do not initiate or process any returns or refunds.

• Once your order is confirmed, it cannot be cancelled, exchanged, or refunded.

🌱 Damaged or Unhealthy Deliveries

While we take great care in packaging, if your plant arrives severely damaged or in poor health, please contact us within 24 hours of delivery at [insert your support email/number].
To help us assist you quickly, please include:

• A clear photo or video of the plant and packaging upon arrival.

• Your order number and delivery details.

Our team will review the case and, at our discretion, may offer a replacement or store credit, depending on availability and condition.

💚 Our Commitment

Our goal is to ensure every Terrario product brings life and beauty into your space. While we cannot offer refunds or returns, we promise to review every concern fairly and provide the best possible support.