Shipping policy

At Terrario, we take pride in delivering healthy, happy plants and beautifully crafted botanical products right to your doorstep. Every order is packed with care to ensure your greens arrive fresh, safe, and ready to thrive in their new home. 🌿 Order Processing Orders are typically processed within 2–3 business days after payment confirmation. Each plant is carefully inspected, cleaned, and securely packed to ensure it travels safely. During peak seasons, festivals, or adverse weather conditions, processing times may be slightly longer. 🚚 Shipping & Delivery We currently ship across India through trusted delivery partners. Delivery timelines may vary depending on your location, typically 3–10 business days from dispatch. You’ll receive a tracking link via email or message once your order has been shipped. Please ensure that the shipping address and contact details provided are accurate for smooth delivery. 🌱 Handling Live Plants As we deal with live and perishable products, shipping is done with utmost care to maintain quality during transit. Minor variations in leaf shape, size, or color are natural and do not qualify as damage. In rare cases where the plant experiences stress during shipping, a little care and time will help it bounce back beautifully. ⚠️ Delays & Responsibility Terrario is not liable for delays caused by courier partners, weather conditions, or incorrect addresses. Once an order is dispatched, it is the customer’s responsibility to receive it promptly. 💚 Our Commitment We’re dedicated to ensuring every Terrario product reaches you in excellent condition. While we do not accept returns or issue refunds, if your order arrives severely damaged, please reach out within 24 hours of delivery with photos and details at [insert your support email]. Our team will review and, at our discretion, may offer a replacement or store credit.